FAQ
1. What products do you sell?
We deal in plumbing and sanitary materials including pipes, fittings, taps, washbasins, toilets, and accessories from multiple trusted brands.
2. Are your products original and branded?
Yes. We only supply genuine products from verified brands. No duplicates or low-quality copies.
3. Do you offer home delivery?
Yes, delivery is available based on location and order size. Charges and timelines will be shared during order confirmation.
4. How long does delivery take?
Usually 2–7 business days, depending on product availability and location. Delays can happen—don’t expect Amazon-level logistics from a local supply chain.
5. Can I return or exchange a product?
Only if:
- Product is damaged
- Wrong item is delivered
No returns for wrong selection or change of mind.
6. Do you provide installation services?
No, we mainly supply products. Installation must be handled by your plumber unless specifically agreed.
7. Do your products come with warranty?
Yes, but warranty is provided by the brand/manufacturer, not us. We assist only as a seller.
8. Can I place bulk or contractor orders?
Yes. Bulk orders are accepted, but pricing and availability will be confirmed manually.
9. Are prices fixed or negotiable?
Prices may vary depending on quantity, brand, and availability. For bulk orders, better pricing may be offered.
10. What if I receive a damaged product?
You must report it within 2–3 days of delivery with proper proof (photos/video). Late complaints will not be accepted.
11. Do you keep all products in stock?
No. Some items may need to be arranged from suppliers. Always confirm before placing urgent orders.
12. How can I contact you?
You can contact us through:
- Phone/WhatsApp
- Website inquiry form
- Or visit our store directly
13. How do I know which product is right for my needs?
If you’re unsure, contact us. We help customers choose the right product based on usage, budget, and project type.
14. Do you provide guidance for first-time home builders?
Yes. We regularly assist homeowners in selecting plumbing and sanitary materials for new construction and renovations.
15. Can I check product availability before visiting the store?
Yes, we recommend contacting us first to confirm stock availability, especially for specific brands or bulk requirements.
16. Do you offer discounts on bulk purchases?
Yes, bulk and contractor orders may get better pricing depending on quantity and product type.
17. Can I reserve products before purchase?
Product reservation is not guaranteed without confirmation or advance payment.
18. What payment methods do you accept?
We accept UPI, bank transfer, and other approved payment methods. Payment must be completed before order processing.
19. Do you supply materials for commercial projects?
Yes, we supply materials for residential as well as commercial projects, subject to availability.
20. What brands do you deal with?
We deal with multiple trusted plumbing and sanitary brands. Availability may vary, so confirm before ordering.
21. Do you provide bills/invoices?
Yes, proper billing is provided for all purchases.
22. Can I modify my order after placing it?
Order changes are only possible before dispatch. Once processed or shipped, modifications are not allowed.
23. What happens if I am not available during delivery?
You must ensure someone is available to receive the order. Re-delivery may cause delays or additional charges.
24. Do you sell spare parts and small fittings?
Yes, we supply both major products and small plumbing accessories.
25. Can I visit your store directly?
Yes, customers are welcome to visit our store during business hours.
26. Do you provide product installation tips?
Basic guidance may be provided, but proper installation should always be done by a professional plumber.
27. Are all products ready for immediate delivery?
No. Some products may require time to arrange depending on stock and supplier availability.
28. What should I do if I receive the wrong product?
Report it within 2–3 days with proof. We will verify and arrange replacement if applicable.
29. Do you handle urgent orders?
We try to prioritize urgent requirements, but availability and logistics will decide feasibility.
30. Why should I choose AJ Plumbing & Sanitary over others?
We focus on genuine products, reliable supply, fair pricing, and practical guidance—no shortcuts, no fake quality.