Terms & Conditions

1. Introduction

Welcome to AJ Plumbing & Sanitary. By accessing our website, you agree to comply with these Terms and Conditions. If you do not agree, you should not use this website.

2. Business Nature

AJ Plumbing & Sanitary is a retail supplier of plumbing materials, sanitaryware, pipes, fittings, and related products. Product availability may vary between online listings and in-store stock.

3. Product Information

We try to keep product details accurate, but let’s be clear:

  • Prices may change without notice
  • Images are for reference only
  • Brand specifications may change from manufacturer side
  • Stock shown on website may not always be real-time

If you assume everything online is 100% accurate, that’s on you.

4. Orders & Confirmation

  • Orders placed on the website are subject to confirmation
  • We reserve the right to accept or reject any order
  • Incorrect pricing or stock issues can lead to cancellation
  • Bulk orders may require manual confirmation

5. Payments

  • Orders will be processed only after payment confirmation
  • We accept payments via approved methods (UPI, bank transfer, etc.)
  • In case of failed transactions, we are not responsible for bank/payment gateway issues

6. Delivery Policy

  • Delivery timelines are estimates, not promises
  • Delays can happen due to transport, supplier issues, or external conditions
  • Customer must provide accurate address and contact details

If delivery fails because of your mistake, don’t expect us to cover it.

7. Returns & Replacement

This is where most customers try to be smart—so read properly:

  • Returns accepted only for damaged or defective products
  • Complaint must be raised within 2–3 days of delivery
  • Product must be unused and in original packaging
  • No return for:
    • Wrong selection by customer
    • Change of mind
    • Installed or used items

Replacement/refund is approved only after inspection.

8. Installation Responsibility

We are not responsible for installation unless clearly agreed.

Any damage caused due to:

  • Poor installation
  • Unskilled labor
  • Wrong usage

…is completely on you or your contractor.

9. Warranty

Warranty (if any) is provided by the brand/manufacturer, not us.

We only act as a seller. For warranty claims, you may need to contact the brand directly.

10. Limitation of Liability

AJ Plumbing & Sanitary is not liable for:

  • Indirect or accidental damages
  • Loss due to product misuse
  • Delay in project work due to late delivery
  • Plumbing failures caused after purchase

11. Intellectual Property

All content (logo, images, text) belongs to AJ Plumbing & Sanitary.
Copying or using it without permission is not allowed.

12. User Conduct

You agree not to:

  • Use this website for illegal purposes
  • Attempt hacking or disrupting the website
  • Provide false information

13. Changes to Terms

We can update these Terms anytime. If you keep using the website, it means you accept the updated terms.

14. Governing Law

These Terms are governed by the laws of India. Any disputes will be handled under local jurisdiction.

15. Contact Information

For any queries, contact us through our website or visit our store.